Weekly feedback synthesis
Every Monday, gather customer feedback from Slack, email and call transcripts and group it into themes with quotes.
By DamonWorkflowVersion 10 installsUpdated Sep 24, 2026damon/workflow/weekly-feedback-synthesis
What it does
Every Monday at 7:00 the workflow gathers the last seven days of customer feedback from a Slack channel, labeled support threads in Gmail and Fireflies call transcripts. It groups the feedback into themes; for each theme it gives a count of distinct customers, three verbatim quotes with links, and whether it's a bug, a missing capability or confusion. It compares with last week's synthesis saved in your drive, saves this week's, and opens a chat thread with the result and an offer to draft a spec for the top theme.
What you need
- Slack, Gmail and Fireflies connected (any subset works; edit the agent step to match).
Customize it
- Change the channel name and the Gmail label in the agent step.
- Save your grouping preferences and file naming as a skill.
What it does, step by step
Step 1Trigger
Runs every Monday at 7:00 AM (America/New_York)Runs every Monday at 7:00.
Step 2Agent
Gather customer feedback from the last 7 days: messages in the #customer-feedback Slack channel, Gmail threads labeled "Feedback", and Fireflies transcripts of customer calls. Group the feedback into themes. For each theme give: a short name; how many distinct customers raised it; up to three verbatim quotes, each with a link to its source; and a type: bug, missing capability, or confusion. Read last week's synthesis from the Feedback folder in the drive if one exists and mark each theme as new or recurring. Save this week's synthesis to the drive as Feedback/<ISO week>.md.
Uses
FirefliesStep 3Send a Message
Open a thread titled "Feedback synthesis" for this week. Post the themes from the previous step, recurring ones first, each with its count, type and quotes. Note which themes are new. Offer to draft a one-page spec for the top theme.
What it connects to
What the agent reads and writes through each integration, and what stays with you.
What the agent can do with Slack
- Reads
- Messages in the channels and threads the workflow names.
- Writes
- Messages to those channels when a step posts.
- Yours
- The agent posts only where the workflow points it; it does not join or create channels on its own.
What the agent can do with Gmail
- Reads
- Your inbox and threads: senders, subjects, bodies, labels and attachments.
- Writes
- Drafts, labels and replies, only when a step says to.
- Yours
- Nothing is sent unless the workflow explicitly sends it; drafts stay drafts until you send them.
What the agent can do with Fireflies
- Reads
- Meeting transcripts, summaries and attendee lists.
- Writes
- Nothing: meeting records are read-only.
- Yours
- Recordings are never changed or deleted.