Weekly feedback synthesis
Every Monday, gather customer feedback from Slack, email and call transcripts and group it into themes with quotes.
Slack
GmailFirefliesWhat It Does, Step by Step
Step 1Trigger
Runs every Monday at 7:00 AM (America/New_York)Runs every Monday at 7:00.
Step 2Agent
Gather customer feedback from the last 7 days: messages in the #customer-feedback Slack channel, Gmail threads labeled "Feedback", and Fireflies transcripts of customer calls. Group the feedback into themes. For each theme give: a short name; how many distinct customers raised it; up to three verbatim quotes, each with a link to its source; and a type: bug, missing capability, or confusion. Read last week's synthesis from the Feedback folder in the drive if one exists and mark each theme as new or recurring. Save this week's synthesis to the drive as Feedback/<ISO week>.md.
UsesFirefliesStep 3Send a Message
Open a thread titled "Feedback synthesis" for this week. Post the themes from the previous step, recurring ones first, each with its count, type and quotes. Note which themes are new. Offer to draft a one-page spec for the top theme.
